Qrawler Customer Support makes relevant data accessible to enable world class customer care

Qrawler collects and indexes all customer data from both external and internal sources; making it possible to quickly search customer related documents and get a complete overview for more efficient customer support.

I WANT A DEMO!

Qrawler Customer Support gives you

  • Full overview of all available customer data
  • Reduced time per support ticket
  • Reduced number of support tickets (due to optimised customer care)
  • Search and identify similar tickets and gain an overview
    of all related cases
  • Increased customer satisfaction
  • User friendly interface
  • Reduced costs and time to action

See what Qrawler can do for you!

Explore new products, stay up to date with apps and add-ons and get help when you need it.

I WANT A DEMO!

CASE – CUSTOMER SUPPORT

Improved response time and fewer tickets

A major vendor contacted Qrawler to optimize it’s customer support division.

The collaboration resulted in:

  • Improved response time by 17%
  • Reduced number of tickets by 21 % (fewer customers returning with unresolved issues)
  • Increased customer satisfaction
  • Reduced stress-related leave of absence among support agents
  • Boosted add-on sales due to increased trust in the company
  • Reduced cost of data management and storage

Why Qrawler?

Make data valuable

Organisations are overwhelmed with enormous amount of non graspable data. We are passionate about making their data valuable.

Make data driven decisions

Through our bespoke and powerful software we enable organisations to make data driven decisions by connecting, structure, analyse and visualize data sources in a completely new way.

Tailor-made solutions

We make their data useful for every challenge, question or action through a powerful search and visualization tool where we tailor-make solutions for each customers specific needs.

Find

Qrawler effortlessly searches through both structured and unstructured data, in all your sources, to locate any information.

Visualize

Qrawler’s interactive and user friendly interface gives you a full overview of all your data and how it is interconnected.

Manage

Qrawler’s unique drag-and-drop functionality allows you to easily move and manage data between various sources for quick and easy handling.